Zoho CRM is customer relationship management software that helps you streamline your business processes across sales, marketing and customer support functions in a single system.. Simple to use and easy to customize. From capturing leads through closing deals, Zoho CRM efficiently manages business contacts and customer accounts. You can even extend CRM's features by integrating with a variety of internal and external applications.. Roles and profiles can be created based on hierarchy and to restrict access of customer data. Sales forecasting assists the sales team to more accurately predict the business's future and plan accordingly.. Release date: 1/1/2014. Studio: Zoho Corporation. Label: Zoho Corporation.